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FAQs
If for any reason you are not completely satisfied with your purchase you may return the purchased products within thirty (30) days of the delivery. Please note that any promotional products, such as free samples and gift with purchases, must also be returned. We will be to credit your account for the amount of the purchase within 15 days after receiving . Retuned products must be unopened and unused. For more information view our Refund Policy
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
CUSTOMS, DUTIES AND TAXES
HistoLab Canada is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
HistoLab Canada is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
For more information view our Privacy Policy and Terms of Service
We typically ship orders out within 1-2 business days of ordering. From there shipping may take 3-5 business days. For international orders shipping can take between 7-14 business days.