Politique d’expédition

Thank you for shopping with Gotu Skincare Solutions. Please review the following terms regarding our shipping process.

Order Processing & Delivery Times

Orders are processed within one business day. Orders are not shipped or delivered on weekends or holidays.

Estimated delivery times within Canada:

• British Columbia: 1–2 business days

• Alberta & Central Provinces: 2–3 business days

• Eastern Canada (including Ontario, Quebec, and Atlantic provinces): 4–5 business days

Please note that delivery times may vary depending on the shipping carrier and destination. During periods of high order volume, fulfillment may take longer. If there’s a significant delay, we’ll contact you by email or phone.

Shipping Rates (Within Canada)

Order Total	Shipping & Handling
Under $500 CAD	$20 CAD
$500 CAD and above*	FREE

Deliveries to remote or extended areas may take additional time and could incur extra fees.

*Equipment & Large Item Shipping

Certain large or heavy items — including professional devices (e.g. RF LAB, SONO LAB, AQUA LAB), facial carts, and other bulky equipment — are shipped under a separate rate due to their size and weight, and are not included in the free shipping threshold above. These items' shipping charges are calculated at checkout and apply in addition to any free shipping applied to standard skincare products in the same order.

If your order includes both skincare products and equipment, you may see these combined into a single shipping charge at checkout — this reflects the equipment rate only, as skincare items remain free over $500 CAD.

For freight arrangements on large or multi-unit device orders, please contact us at customer@gotuskin.com or by phone.

International Orders

Shipping costs are calculated at checkout based on destination and package weight.

For larger shipments, we can help arrange freight shipping.

Please contact us at info@gotuskin.com or by phone to explore the best option for your order.

Shipment Confirmation & Tracking

You will receive an email with tracking information once your order has been shipped.

Customs, Duties & Taxes

For international orders, any customs duties, taxes, or additional fees are the responsibility of the customer. Gotu Skincare Solutions is not liable for charges incurred after the package leaves our facility.

Damaged or Lost Packages

Gotu Skincare Solutions is not responsible for items lost or damaged in transit.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to keep all original packaging and items for the claim process.